Our service

HRC Laser offer 12 hours quick pre-sales response and free consulting. Any kind of technical support are available for users.

Free Sample Making is available.

Free Sample Testing is available.

We offer progressing solution design to all the distributor and users.

Adopt advanced testing equipment, such as: laser power meter, laser testing machine, CNC high-precision processing machine, 3D measuring machine, HRC Laser setup a complete & strict quality control system, which ensures the excellent quality of our machines.

We have mass production and stock & ready item, for these items, we offer 5-7 days quick delivery time. For big machine and special requirement, we will trade you as the priority customer and to produce your cargo in the first time.

HRC Laser offer 1 year guarantee for our machinery and 3 months guarantee for consumables. And to became you are our long-term customer, we will prolong the quality guarantee period specially for you.

We will offer “Training Video”, “Instruction Book”, “Operation Manual” to you, which is easily to learn and operate.

We will supply brochures for simple trouble-shootings of the machine, which will help you dealing with the common problems happened to the machine.

We will offer plenty of technical support online, just like detailed technical and installation instructions. For example, when you meet a maintenance problem, we will make a video with completed and detailed operation process according to the problem, it just seems that I am on the spot by your side to instruct you how to deal with the problem.

Our extensive inventory of spare parts means replacements get shipped to you as quickly as possible. Immediate technical assistance is only an email or phone call away.

We insist that our customers receive personal, hands-on training with every machine we sell. This training is free, and we will work with you for as long as it takes to ensure you feel comfortable operating your new laser machine. We pride ourselves on our expertise and our ability to educate our customers in the installation, proper maintenance, and most efficient use of HRC Laser machines.

HRC Laser is rather willing to help you to realize your special idea and requirement by our innovative ability. So please do not hesitate to contact us when you need special design or customized machine and OEM machines.